Each channel has a dedicated team responsible for the customer or the specific project.įrom the customer's standpoint, our switch from the company office to the home office wasn't noticeable we still provide the same level of customer support as before.
When a customer has a problem, he uses a dedicated Slack channel to communicate with our support team and resolve the issue. This is not something new this is something we established a long time ago when we started using Slack. In Sedmi odjel we are using Slack as our daily collaboration and communication tool for our premium customers. Slack connects easily with other collaboration tools with the use of "apps." We can connect Slack with various project management tools such as Asana, Trello, Jira, or other types of tools such as Outlook, Gmail, Confluence, Salesforce, or even with the external services through the Slack API. Some popular file types such as PDF, docx, or xlsx feature a simple preview. File sharingĪs a collaboration tool, Slack allows the sharing of images, videos, and other files with colleagues. The difference is that channels are designed for more open collaboration, while direct messages are better used discussing things that do not concern everybody.īoth channels and direct messages have search functionality that makes searching for topics inside chats very simple and efficient. Channels can be shared with other companies, partners, and external collaborators to simplify project communication or other topics.Įven though direct messages are designed for person to person communication, they can also have more than 2 participants, just like channels. Team members can simply leave the channel, which is not the case with lengthy and inconvenient email chains.
They can be used for the communication inside teams, project communication, or client communication. The primary Slack function is instant messaging we have two types of chats in Slack: channels (group chat), and direct message (person-to-person chat).Ĭhannels are designed for communication with a large group of people. Slack is a communication tool designed to simplify workplace collaboration it is "a single place for messaging, tools, and files." Instant messaging Slack is the tool we use for daily collaboration Amazon Chime is a tool we use for online meetings, video conferencing, and calls. We are talking about Slack and Amazon Chime. Fortunately, we can show you two very popular and efficient collaboration tools that help our teams get the work done. Remote work is a bit different compared to the work in the office due to the inability of physical contact.Ĭompanies that did not adapt to digital technologies may struggle with the switch. In the last few weeks, due to the ongoing pandemic, a lot of companies switched their company offices for the home office.
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